Pro features available on one IOS device and not on another IOS device

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mihir_v_shah
mihir_v_shah
Community Member
in iOS

Hi,

I have been using 1password for some time (4 devices 2 iPhone + 1 MAC + 1 windows). Recently I wanted to set up 2 step verification and had to purchase pro features.
I was able to set up 2 step verification using one of my iphones, I can see the two stepo verification on all my device.
But when I try to set it up using my other iphone device. it asks me to purchase the pro features again.

Note: I am using the same user id.

1Password Version: 6.7.1
Extension Version: 4.6.6.90
OS Version: IOS
Sync Type: Drop box
Referrer: forum-search:Pro features available on one IOS device and not on another IOS device

Comments

  • Ben
    Ben
    Options

    Hi @mihir_v_shah

    Thanks for taking the time to write in. You should be able to resolve this by uninstalling and reinstalling 1Password on the "other iPhone," so long as it is currently logged into the Apple ID that you originally used to purchase 1Password's Pro features.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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