Password

My password and thumbprint are not working on my iPhone.
I cannot access my passwords!!

Comments

  • MeekMeek

    Team Member

    Hi @deidrea100,

    I'm sorry to hear about the lost Master Password! Sadly we have no way of resetting it for you. Have a read through this article with tips that might help you recover it:

    https://support.1password.com/forgot-master-password/

    If you're still not able to sign in, I'm sorry to say that the only other option would be to delete your account and start over.

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