Chrome extention just stopped working

Hey @EvgenyR,

Thanks for taking the time to write in! I'd like to understand a little bit more about what's happening:

• Do you see any error messages being displayed in the 1Password extension after clicking on the button?
• Or is the button not responsive to clicks?

• What exact version of 1Password do you have? You can check this using the instructions on this page:

  https://support.1password.com/cs/version/

Looking forward to hearing back.

Best regards,
Matthew

Hey @EvgenyR,

Thanks for confirming the version. The failure of the 1Password browser icon to display as normal is likely because it is failing to launch a special 1Password process on your computer. This process is called 1Password.NativeMessagingHost and is used as an intermediary between the 1Password extension and the 1Password application. If this is failing to start up then this would be the cause.

To check if this process is running please:

1. Open Chrome if it isn't already running.
2. Open Task Manager by right-click on the Task-bar at the bottom of the screen and choose "Task Manager".
3. When Task Manager opens, choose the "Details" tab.
4. Click the "Name" heading in the first column to sort by the name of process.
5. Then see if you can find the process called 1Password.NativeMessagingHost.

The 1Password extension should attempt to launch this process every 20 seconds so you might see the 1Password browser icon flicker each time it does this.

In addition to checking that, could you send me in a Diagnostics Report for your PC please:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

With your email please include:

• A link to this thread: https://discussions.agilebits.com/discussion/80132/chrome-extention-just-stopped-working#latest
• Your forum username: EvgenyR

That way we can "connect the dots" when we see your diagnostics in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

Once we see the diagnostics we'll be able to better assist you. Thanks very much!

Best regards,
Matthew

Hey @MichaelKlose,

Thanks for helping out! I'm glad disabling and re-enabling the extension resolved things for you! If you do see any other issues with this, do let us know.

Best regards,
Matthew