bought 1Password 6 for Mac as $64.99, added license to my Mac, still says 1password account frozen

edited July 2017 in Purchasing

bought 1Password 6 for Mac, and added the license to the 1password, but the app said the account is frozen, and I clicked on it , it asked me to update billing information, clicked on it , it led to individual subscribe page.

how do I unfrozen my account with the license I've already paid?

1Password Version: 6.8
Extension Version: 4.6.7
OS Version: macos 10.12.6
Sync Type: Not Provided

ref: MVL-64265-312


  • FrankFrank

    Team Member

    Hi brentliang - Sorry for the confusion. I was able to locate the email you sent over to us as well. Louise just replied back to you so let's keep the conversation going over there. We'll get this squared away for you :smile: Have a great day!

    ref: MVL-64265-312

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