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Hi, 1password tells me my trial has expired, but I already have a paid account

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mikerowlands
mikerowlands
Community Member
in Memberships

how do I add a license, I only have an order number

1Password Version: 6.8
Extension Version: Not Provided
OS Version: OSX 10.12.3
Sync Type: cloud
Referrer: forum-search:Hi, 1password tells me my trial has expired, but I already have a paid account. how do I add my license?

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  • mikerowlands
    mikerowlands
    Community Member
    edited August 2017
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    my signup email is [removed by Agilebits; this is a public forum]
    my order number was: [removed by AgileBits]

  • Lars
    Lars
    1Password Alumni
    Options

    Hey @mikerowlands

    I'm sorry for the trouble, and also sorry we had to remove your personally-identifying information from your post. We don't usually edit users' posts, but because this forum is available to anyone anywhere, we don't allow users to post email addresses and financial information like order numbers, etc.

    There are two ways to purchase 1Password, you may have either purchased a standalone license at some point (or someone else purchased it for you), or you may have signed up for a 1Password membership. The specific steps you take depend on your situation. However, both possibilities are covered in these instructions. Please try them, and let us know if you have any problems or still need help. Thanks!

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