To protect your privacy: email us with billing or account questions instead of posting here.

Secret Key

trailbark
trailbark
Community Member
edited August 2017 in Memberships

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Hello, I have password 3 Family and 1 Password 6 single and cannot access my secret key.

Comments

  • Hi @trailbark - Thank you for reaching out to us. Sorry about the Secret Key. We provide you with the Secret Key during the set up process and it's also located on your Emergency Kit. If you can't recover it, let us know and we can move the conversation over to email so I can better assist you. With a standalone license and with your 1Password Families account, you can install 1Password on as many devices as you want - there is no limit. It's tied to the individual not the device. I hope this helps and keep me posted if you can locate the Secret Key. I'll be here to help if you need me.

This discussion has been closed.