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lost data

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TheEvilTwig
TheEvilTwig
Community Member
in Memberships

I got 1password in dec 14. I locked myself out of iPad & had to erase it. 1password shows I bought the pro version & is there any way to recover my data? I didn't have backups for previous 1.5 years since I was off grid.

1Password Version: 6.8
Extension Version: Not Provided
OS Version: 9.3.5
Sync Type: Not Provided

Comments

  • john_m
    john_m
    1Password Alumni
    Options

    Hi @TheEvilTwig! Welcome to our forums!

    If you don't have a subscription account for 1Password, then the 1Password apps store your data locally on the device where the app is installed. If you didn't back up the device from before you erased the app, it's possible you may have set up sync for your 1Password data to either iCloud or Dropbox. If so, then you might be able to retrieve your data from there (although you will still need to enter the correct master password to be able to decrypt the data). You can find out more about iCloud and Dropbox sync in our guide here: https://support.1password.com/sync-options/#advanced-sync-options

    I hope that helps! :+1:

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