Generate New Password crashes app

Community Member

iPhone 7, iOS 10.1.1

Originally I found that if I try to create a new Login, the Generate New Password crashes the app.

Then I found that if I create a new Login and enter my own password that works.

Upon more investigative work, I've found that when entering my own password, the app crashes upon entering the 22nd character.

If I edit an existing Login, I can successfully Generate New Password. It was then that I noticed the Length of the Generated Password. It was greater than 21 characters.

I decreased it to 21 characters or less.

Now the original problem has disappeared. I can create a new Login and use Generate New Password without the app crashing.

So... there is a bug there somewhere about having passwords greater than 21 characters.

Any clue?

1Password Version: 6.8
Extension Version: Not Provided
OS Version: iOS 10.1.1
Sync Type: iCloud


  • bundtkatebundtkate

    Team Member
    edited September 2017

    @zaphyb: If you are actually running iOS 10.1.1, there was a bug with longer passwords a while back. The fix was upgrading iOS. In your case, you can get all the way to iOS 11 since you've got an iPhone 7. It's advisable to update iOS regardless to ensure you have the latest security fixes, but in this case it should also resolve your problem with longer passwords. :chuffed:

    ref: ISM-71394-874

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