Authentication error?

prime
prime
Community Member
edited October 2017 in 1Password 4 for Windows

So my wife sent me this picture of her work computer? I’m assuming the best way is to log out of the account, and back in. But I’m not at her work to help her.

So what’s this error?


1Password Version: 6 (latest)
Extension Version: Latest
OS Version: 7
Sync Type: Subscription

Comments

  • prime
    prime
    Community Member
    edited October 2017

    She thinks she fixed it. No issues... yet.

  • @prime: I hope she did get it sorted out, but just in case (and for the future), she only needs to click the banner to re-authenticate. This will pop up any time she makes a chance to her credentials, such as changing her Master Password, regenerating her Secret Key, or going through account recovery. Clicking the banner will bring up the sign-in screen where she can enter her updated credentials. I hope all is well for her and she's back to work, but if y'all still have questions, we're here for you. :chuffed:

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