1Password app won't unlock despite putting master password in.

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jillianmarieperry
jillianmarieperry
Community Member
in Mac

I open the app, put my master password in. It does the unlocking graphic as if I've done everything correctly, but then when I try to edit or change something the little locked icon is still there and it won't let me. I've put my master password in like 10 times. tried closing app and re-opening. Help! Just recently upgraded to OS High Sierra. Is this a problem for others?

1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: OS 10.13.1 High Sierra
Sync Type: iCloud

Comments

  • rudy
    rudy
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    @jillianmarieperry,

    Are you talking about this icon?

    That doesn't mean its locked, that's the button you click to lock 1Password.

    Rudy

  • jillianmarieperry
    jillianmarieperry
    Community Member
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    Oh my, you are so right. Ops, guess I never noticed that before, and I seem to have fixed my problem. Thanks so much. Feel silly now asking!

  • Lars
    Lars
    1Password Alumni
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    @jillianmarieperry No need to feel silly! 1Password isn't rocket science to use, but like anything else, there IS a bit of a learning curve. On behalf of rudy, glad he was able to help get you straightened out. :)

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