Forgot master password

Hi. I forgot the master password for my 1password app. I have a backup on my dropbox. I am wondering if I delete the app on my mac and my phone, how can I restore my password.

Thanks


1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: OSX 10.13.1
Sync Type: dropbox
Referrer: forum-search:password

Comments

  • brentybrenty

    Team Member

    @Haoran_Wang: Thanks for reaching out. To be clear, in order for that to work, you will still need to enter the correct Master Password for the vault in Dropbox in order to use that.

    (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out. I look forward to hearing back from you!

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