I have lost my 1password master password / have been locked out.
Hello,
I have been having trouble with my masterpassword for a few weeks. I have 3 devices. A macbook pro, a iMac and an iPhone. The password was working on my Macbook but not on the other devices. I tried to update the password but the Password I use to log into my Macbook was not excepted when I tried to change the Masterpassword as advised on your website. Today I tried to reset everything after exporting the .1pif file. But now I can not access any device or the website and have no access to any of my passwords. Please help. I need my passwords to access very important data / accounts that I can not remember because I used the password generator.
Thank you,
Adriaan Mellegers
1Password Version: 6.8.4
Extension Version: Not Provided
OS Version: OSX 10.12.6
Sync Type: I think 1Cloud
Comments
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It looks like you also wrote to us by email. We’ll respond to your message there ASAP. Thanks. :)
Ben
ref: WEN-34594-681
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WEN-34594-681
Hi, I lost my masterpassword and have now created a new vault and have transfered all my passwords from the 1pif file. So all good! What is the next step? Will you delete my account and should I sign up again. Or can you link my new vault to my current account. Please help because I need to sync accross multiple devices, and I can not do that in trial mode.
Best, Adriaan
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided0 -
Hi @adriaanmellegers! I see you're already in contact with us via email; as we'll need to discuss private details of your setup, we'll continue the conversation there! :+1:
ref: WEN-34594-681
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Closing this in favour of continuing via email for account security.
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