1password disappeared from my computer. I can't find any of my information or passwords

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jillmaglio
jillmaglio
Community Member
in Mac

1password disappeared from my extensions on my web browser. When I tried to find it to reload it came up as an application but said ot couldn't connect to one password

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1password disappeared from my computer. I can't find any of my information or passwords

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @jillmaglio: Thanks for reaching out. I’m sorry for the confusion! Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, are you using a "cleaner" app that you might have gotten carried away with? 1Password won't and can't delete (or move) itself, so something else will have done something to it if it is AWOL. Definitely try Spotlight search, or look in your Applications folder and let me know what you find. Thanks in advance! :)

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