Create standalone vault stuck on "Make Sure It's Memorized"

pmcelhaney
pmcelhaney
Community Member

I tried to create a standalone vault. When I get to the step "Make Sure It's Memorized", confirm my master password by entering it again, and click Continue nothing happens.


1Password Version: 1Password Version 6.8.6 (686003) Mac App Store
Extension Version: Not Provided
OS Version: macOS Sierra 10.12.6
Sync Type: standalone

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @pmcelhaney! That's definitely not the expected behavior for creation of a standalone vault, if you're "starting from scratch" (i.e. - on a Mac that's never had 1Password installed previously). When you say "nothing happens," can you elaborate a bit? What do you see? Does the window with the "Continue" button remain on your screen? If not, what else appears? Do you get any error messages?

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