'Unable to sign in' on a new PC.
Trying to set up a new PC. Have synced dropbox and installed 1Password6. But cannot login to 1Password (families) on app, Edge or Chrome. I can login using the same info on my old PC.
1Password Version: 6.8.496
Extension Version: Not Provided
OS Version: Windows 10.0.16299
Sync Type: Dropbox
Referrer: forum-search:unable to sign in
Comments
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Version shows as 6.8.496
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@WilliamR - Thanks. So then I'm not sure why you're mentioning Dropbox? If you have a 1password.com account, it syncs via 1password.com servers, not Dropbox. If you were using 1Password 4 for Windows and local data synced via Dropbox, that would certainly explain the problem -- but if you're using 1Password 6 for Windows on both, with a 1password.com account, then we need to continue.
On your older PC, please go to Accounts > (your account) > Set up other devices This should pop up your Setup Code for your account, which you can scan using your new PC (or just grab a screenshot and bring that to the new PC). Try using this Setup Code instead of manually entering your 1password.com account sign-in details on the new PC. Let us know how that goes!
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Sorry, had to step away for a while. I've now done that but the same result.
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And what result is that? What error message are you getting?
Ben
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Unable to sign in, please check details provided and your network connection.
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Now working. Something to do with having a 1Password 4 client installed under a different Windows user (both me). Not sure how I managed to get 1Password 4 on here at all.
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