my.1password.com suddenly stopped working

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shreve
shreve
Community Member
edited April 2018 in Browsers (Edge, Chrome, Firefox, etc.)

I've been using the 1Password X beta with Firefox 60 beta for about a week. It's been working perfectly. This evening, I started getting odd behavior.

I'm told I can't sign in due to an outdated version, but I've got 478, which I was told by another 1Password support outlet is the latest version.

Also now when I press the button to activate the extension I get a new page opened:

moz-extension://fc93e31e-99a1-4aa9-8f8d-ba00bd00ba85/app/app.html#/page/welcome

This page is blank.

When I disable the extension, I'm able to log into the site again.

Here's the console output: https://gist.github.com/shreve/c120c77e9e79446de0707f62ee0d666f

1Password Version: Not Provided
Extension Version: Firefox 1.6.3
OS Version: Ubuntu 17.10
Sync Type: Not Provided

Comments

  • shreve
    shreve
    Community Member
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    I have no idea what happened, but I refreshed firefox and reinstalled the extension and it started working again.

  • dteare
    dteare
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    Thanks for the update, @shreve.

    I'm not sure what happened but I'm glad you got everything up and running again. If it happens again please let us know and share anything that you might have been doing before it stopped working. Perhaps we'll be able to help piece together this mystery.

This discussion has been closed.