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App Store subscription but account is frozen

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bking39116
bking39116
Community Member
edited April 2018 in Memberships

I have an App Store subscription with a valid payment option, but the account still froze after the trial ended. My AppStore account was billed on April 3 for a yearly subscription.

This is not the user experience I was getting used to. Help!?

1Password 6
Version 6.8.8 (688002)
AgileBits Store

1Password Version: 6.8.8
Extension Version: 4.7.0
OS Version: OS X 10.13.3
Sync Type: Not Provided

Comments

  • Ben
    Ben
    edited April 2018
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    Hi @bking39116

    I believe I see what is happening here but it would be best handled via email. I'll send you an email in just a moment.

    Thanks.

    Ben

    ref: UAV-86391-611

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