Ambiguous Subscription options (screenshot)
What's the difference? There's no context here.
1Password Version: V7 Beta
Extension Version: Not Provided
OS Version: macS High Sierra
Sync Type: Not Provided
Comments
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I could take a guess... but I imagine you want to clarify that for customers who see this screen.
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Doh! I just realized I posted in the wrong category. :(
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(Or not? I read the top post "1Password 6 Beta" and thought that it was the name of this forum category)
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Hi @RyanPoirier
You’re in the right place. :) Could you elaborate about what you find unclear about these options? For the first you’ll be billed annually at a rate of $2.99/mo and for the second you’ll be billed $3.99 each month.
Ben
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🤔
I read this as 2.99/month or 3.99/month. Why would I ever want to choose the more expensive option?
The annually (yearly?) vs monthly words went right over my head because I focused right in on the “X.xx/month” part.
I guessed wrong.... I thought I was looking at standard vs family/team pricing.
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“Billed annually” vs “billed monthly.” This text is already larger and more bold than the surrounding text. Do you have a suggestion for how we could make it better catch your eye?
The difference is 12 $3.99 bills or 1 $35.88 bill.
Ben
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My thinking was that both options were charged monthly. That’s how my brain interpreted it.
Perhaps toying with adding “billed yearly” and “billed monthly” might help differentiate the options.
$2.99
Per month, billed yearly$3.99
Per month, billed monthlySure it’s repetitive, but my speed-reading brain targets the most important element first, the abbreviated “X.xx per month [billed yearly/monthly]” and completely ignored the “annually” and “monthly” headlines. I went right for the fine print.
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Okay. Thanks for the feedback. :) I’ll certainly pass it along to our design team for their consideration.
Ben
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