Read first: Previous version support information

[b9] empty window

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cortig
cortig
Community Member
edited April 2023 in 1Password 3 – 7 for Mac

Sometimes when I launch β9, all I get for a minute or so after I unlock my vault is an empty window…

Corentin

1Password Version: 7.0b9
Extension Version: 7.0b9
OS Version: 10.13.4
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @cortig: That's really weird. If you're still having trouble, the best thing to do will be to restart your Mac, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to determine exactly what is happening:

    https://support.1password.com/diagnostics/

    Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

    [#WYM-33711-388]

    If you’re reading this and you are not cortig, this Support ID is for cortig only. Please ask us for your own if you also need help.

    This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

    ref: WYM-33711-388

  • cortig
    cortig
    Community Member
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    I'll collect logs if I see it again.
    I rebooted and so far I haven't seen it.

    Corentin

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Sounds good. Thank you. :)

This discussion has been closed.