No connection to server
I try and save new passwords and I keep getting the error message that I've attached to this post. How do I get this resolved?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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It was working for a couple days and then all of a sudden stopped. Nothing has changed with firewalls or anything like that as an FYI. I checked and I'm also on the latest version of 1Password.
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Good morning, @treeleaf20, and welcome to the forums! 👋
We're a little over zealous with the "network connection" error message and use it in some other error situations by accident. We'll get that fixed up but in the meantime I suspect the actual error is related to permissions. This is usually related to trying to save a login to a vault where you only have Read-only access but in this case I see you're using your Personal vault, so this isn't the issue. I wonder if perhaps your account is frozen, thereby making all your items read-only? In other words, is it possible your trial expired?
Please let me know and we'll dig deeper if need be.
Take care,
++dave;
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Hello @dteare , I put in my credit card so it wouldn't be an issue. I registered on April 30th so my trial period would still be active.
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Thank you for the update. After replying to you I found another thread with a similar issue. Please see my reply there for more details and some instructions on how to collect some logs for troubleshooting this issue.
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@dteare I see this in the logs.
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The same thing happened, I disabled the extension and then re-enabled it and it works fine now.
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Thank you for this, @treeleaf20. Thanks to @beyer I think I understand what's causing this now.
We're digging in to this and hope to have a fix soon.
Thanks again,
++dave;
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