Cannot sync vaults with Dropbox

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richeldecos
richeldecos
Community Member
in Mac

When I updated to 1Password 7.0.2 on my home mac, I was able to sync all 5 password vaults with Dropbox

However on my work computer, I'm only able to sync 2 of the 5.

When I click "None" and choose "Dropbox", nothing pops up to allow me to choose the Dropbox file. Then when I click away and then back, it resets to "None"

1Password Version: 7.0.2
Extension Version: Not Provided
OS Version: macOS 10.13.4
Sync Type: Dropbox

Comments

  • Jacob
    Jacob
    Options

    Hey @richeldecos! That's certainly a bit odd. Could you restart your computer to see if that makes a difference? If it doesn't, to get a better idea of what the issue is, please create a Diagnostics Report from your Mac:

    How to send a diagnostics report from your Mac

    Attach the Diagnostics Reports to an email, and send it to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a confirmation number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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