Installation Error on Windows 7
Hi I am trying to install 1Password7 for Win on my Win 7 system (64bit) but I get this error when I run the installer: "1password for windows desktop has stopped working". It happens after I press Install in the ehm installer. And it seems that installation never finishes. I do not have a new folder on my system in Program Files or anything. The popups seem to stop coming if I disable the browser extensions.
The version I tried to install is 1PasswordSetup-7.0.558.exe. I have running on my system 1Password4 4.6.2.626.
1Password Version: 7.0.558
Extension Version: 4.7.1.90 Chrome, 4.7.0.90 FF
OS Version: W7 Professional 6.1 build 7601 SP1
Sync Type: Dropbox
Comments
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Hi @kathym,
Thanks for reporting this.
Can you uninstall 1Password 4, reboot, and then see if 1Password works. It is not possible for both 1Password 4 and 7 to co-exist while using the 1Password extension. We're planning to add the ability to remove 1Password 4 when installing 1Password 7 later this year.
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I never got the 1Password 7 version properly installed. Before but what I did just now was deinstall 1Password 4, reboot and try to install 1Password 7. I get the same error. I have to click the error message twice for it to go away. And then it pops up again a few seconds later
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Hi @kathym,
Thank you for the screenshot! That is quite strange.
Do you happen to use an AV/anti-malware software on this computer?
Additionally, please try to download and install the latest .NET Framework, and check if the installation works for you after that. Thanks!
Cheers,
Greg0 -
The new .Net Framework did the trick. Thanks guys for helping me out. Nice that I can still buy a one-off license as well. And now the Windows version looks smexy too!
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