1Password family account - Login

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Emil_Klingelfuss
Emil_Klingelfuss
Community Member
in Families

I had to request a new secret key which I got. Could get it worked on all my mac devices, except on the MacBook. I cannot open the app since the old secret key is registered. Haven't found a way to enter the new secret key or scan the setup code. In the unopened app I can see under Preferences that the old account is still there, but cannot add the new one. Any Idea how to solve this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • Ben
    Ben
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    Hi @Emil Klingelfuss

    If you’re looking to start fresh on the MacBook please select Help > Troubleshooting > Reset All 1Password Data from the 1Password menubar. 1Password must be locked for this option to be available.

    Thanks.

    Ben

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