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Migrate from Individual to Families Subscription

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smg1pwforum
smg1pwforum
Community Member
in Memberships

I purchased an individual subscription in iTunes and need to migrate to a Families subscription when upgrading to version 7. I opened a support case but have never heard back. Case #NII-25272-448. How to I change my subscription?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:families

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  • Ben
    Ben
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    Hi @smg1pwforum

    I’m sorry for the delay. Our support team is a little backed up due to the launch, and our normal response time of ~24 hours has stretched into a few days. I’m really sorry about that. We’ve had massive interest in 1Password 7 and lots of folks are writing to us about it. We’re doing everything we can to catch up as quickly as we can. It appears Rob responded to your email request 6 hours ago. Please check your inbox (and spam folder if not there) for his reply.

    Ben

    ref: NII-25272-448

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