TouchID button disappeared with most recent update and I have never used the MasterPassword

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DominikB
DominikB
Community Member
in iOS

Hello,
I believe that the most recent update of 1Password for IOS made my TouchID button in the login screen disappear. As I have never used the MasterPassword, nor remember that I ever created one, I have no way of getting back into my 1Password.
Is there any way that I can get the TouchID button to reappear?
Thanks in advanced,
Dominik B.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @DominikB

    I'm sorry to hear you've forgotten the Master Password. That is the only way into 1Password. To enable Touch ID you'd need to enter that password. It isn't possible to enable it otherwise, or to reset or recover the Master Password, but this guide may prove helpful:

    If you forgot your Master Password or you can't unlock 1Password | 1Password

    Ultimately if you are not able to remember the password and are unable to access your data the only recourse would be to uninstall & reinstall the app, starting fresh.

    Ben

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