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1P 7.2.574 Issue [.NET error, Bad IL Range]

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Andrew42
Andrew42
Community Member
edited April 2023 in 1Password 7 for Windows

I'm not sure that I wasn't also having this issue with 1P 2.572. I am using Firefox. When I boot the PC and try and enter 1P mini the icon is greyed out in Firefox. If I click on 1P in the system tray I get the attached error message. Normally what then happens is that 1P disappears from the system tray and comes back a few minutes later without my doing anything. When it comes back the 1P mini icon in Firefox is operating again. That is issue #1.

Issue#2. Everything appears to be normal but when I click on a login in 1P7 mini absolutely nothing happens. The web site is not opened. Or a settings page of my Home page opens. When this happens, I open 1P app find my login and try to log in directly. This will typically open the web site but not fill in the data. The only way I have found to solve issue #2 is to reboot and hope for the best. I have not tried going into Task Manager and deleting 1P and then trying to start it again. I will next time I have the problem.

I run into either #1 or #2 probably about 30% of the time.

1Password Version: 7.2.574
Extension Version: Not Provided
OS Version: W10 Pro
Sync Type: Dropbox

Comments

  • MikeT
    MikeT
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    Hi @Andrew42,

    Thanks for reporting this. This specific issue you're getting isn't within 1Password but the interaction between .NET and 1Password.

    Bad IL Range usually means .NET tries to run 1Password as 64-bit when it is 32-bit or vis versa.

    Try this:

    1. Uninstall 1Password via Control Panel but do not let any third party cleaners clean up 1Password, your 1Password data won't be affected.
    2. Check for Windows updates, it may include pending .NET updates
    3. Reboot
    4. Install 1Password 7.2.572 beta here: https://app-updates.agilebits.com
    5. Once installed, reboot once more, and see if 1Password is more stable.

    Let me know if that helps.

  • MikeT
    MikeT
    edited July 2018
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    Hi @Andrew42,

    I'm not talking about the 1Password browser extension, that's not where the issue is.

    1Password extension itself has no UI or data nor does it have native code or .NET involvement, it simply talks to the background 1Password process via Native Messaging. This is where the issue is, when you click on 1Password icon, it triggers 1Password to bring up the native UI and that's where it crashed.

    You need to reinstall the main 1Password program, not the extension. (Unless I misunderstood you and you did that already?)

  • MikeT
    MikeT
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    Hi @Andrew42,

    Interesting, the gray out icon means it can't find 1Password process to connect to. It could be crashing in the background.

    Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • MikeT
    MikeT
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    I understand, it sounds like 1Password is crashing in the background. We need the diagnostics report to see the crash reports.

  • Greg
    Greg
    1Password Alumni
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    Hi @Andrew42,

    We have found your report on our side and get back to you via email as soon as possible. Thank you! :+1:

    Cheers,
    Greg

    ref: PUP-46837-127

  • MikeT
    MikeT
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    Hi @Andrew42,

    Can you tell me if you got an automatic reply from our BitBot and if yes, what is the support ID listed in that reply.

  • MikeT
    MikeT
    edited August 2018
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    Hi @Andrew42,

    I believe your email service may be blocking the outgoing emails, so a new ticket won't help.

    Instead, upload your app zip file to your Dropbox folder and create a link to it: https://www.dropbox.com/help/files-folders/view-only-access

    Reply back in the previous email with the link, so we can download it and then tell you to remove the file.

  • MikeT
    MikeT
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    You're welcome and yea, I agree, that is an odd glitch. We'll keep an eye on it.

This discussion has been closed.