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1Password v7.1.567 app empty of passwords

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zaccthegreat
zaccthegreat
Community Member
in 1Password 7 for Windows

I just installed 1Password v7.1.567 on my system and logged in with my credentials. But none of my passwords are syncing, when I look at my accounts, it shows a blank area as if it wasn't able to load my account correctly. I've tried uninstalling the app and signing in/out of the app, nothing seems to fix it. The web portal shows everything is still accessible.

1Password Version: 7.1.567
Extension Version: 4.7.2.90
OS Version: Windows 10 Pro 1803
Sync Type: my.1password.com

Comments

  • MikeT
    MikeT
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    Hi @zaccthegreat,

    Thanks for writing in.

    This may be because 1Password shows the view before it finish downloading the data, which is something we will improve in a future update. Can you unlock 1Password and wait several minutes until you see your data start coming in?

    If nothing, please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

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