Unable to Load Vault

edited July 2018 in Families

Whenever I try to load my vault in the web interface I get the following:

I'm using FireFox. Seems to work fine in Chromium.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Ubuntu 18.04 LTS
Sync Type: Not Provided

Comments

  • robrob Agile Customer Care

    Team Member

    Hi, @KaPOWitsCHRIS.

    That is a very strange error, one I've not seen before. I'd love to see the console logs you get when that error comes up. Could you make the error happen again and then follow these steps to get the console logs?

    1. In Firefox's toolbar next to the URL bar, you should see a button with three horizontal lines:

    1. Click that and you'll see a menu.
    2. At the bottom of the menu select "Web Developer".
    3. From the Web Developer menu select "Web Console".
    4. Copy what you see there and paste it in a response here.

    Thanks!

  • I've removed my email address and what it showed of my secret key from the output. Hope that isn't critical to diagnose. @rob

    Content Security Policy: Directive ‘child-src’ has been deprecated. Please use directive ‘worker-src’ to control workers, or directive ‘frame-src’ to control frames respectively.
    GET https://accounts.1password.ca/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET https://accounts.1password.eu/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET https://accounts.1password.com/api/v1/accountcookies vendor-464ee2d1969bc030f6c1.min.js:1378:213
    
    Stop! vendor-464ee2d1969bc030f6c1.min.js:1378:213
    
    This feature is for use by web developers. 
    Copying and pasting text here that came from 
    someone else could give them access to your 
    1Password data.
    
    vendor-464ee2d1969bc030f6c1.min.js:1378:213
    crypto tests: 80ms b5-3ff18501fc95827badb9.min.js:287:385
    Crypto init and tests are complete
    supportsRSA_OAEP_256: true
    supportsNativeAES_GCM: true
    supportsNativePBES2: true
    supportsNativeECDSA: true
    importRequiresArrayBuffer: false vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v2/auth/emailaddress/key/key/xs7u5myzfokfxjbi2vag3gc2wi/EUYPMV3EIZCT5JO7TDPQ53A24I vendor-464ee2d1969bc030f6c1.min.js:1378:213
    POST /api/v1/auth vendor-464ee2d1969bc030f6c1.min.js:1378:213
    POST /api/v2/auth/verify vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 337 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    MFA is required: Please authenticate with MFA vendor-464ee2d1969bc030f6c1.min.js:1378:213
    [action/Session#verify] ClientError: "Please authenticate with MFA"
    bhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:349:37verifyhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:769:85 vendor-464ee2d1969bc030f6c1.min.js:1378:213
    [action/auth#signInWithEmailAndPassword] ClientError: "Please authenticate with MFA"
    bhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:349:37verifyhttps://a.1password.com/app/js/b5-3ff18501fc95827badb9.min.js:769:85 vendor-464ee2d1969bc030f6c1.min.js:1378:213
    POST /api/v1/auth/mfa vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 2 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    PBES2g-HS256(100000): 125ms b5-3ff18501fc95827badb9.min.js:265:490
    GET /api/v1/account?attrs=account-flags,billing,counts,invite,me,settings,tier,user-flags,groups vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 26148 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Connecting to wss://b5n.1password.com/GGYYDI2G2JCT3FWW54YRFW3OOE/EUYPMV3EIZCT5JO7TDPQ53A24I/xs7u5myzfokfxjbi2vag3gc2wi vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/vaults vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 7969 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Connected to wss://b5n.1password.com/GGYYDI2G2JCT3FWW54YRFW3OOE/EUYPMV3EIZCT5JO7TDPQ53A24I/xs7u5myzfokfxjbi2vag3gc2wi vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/account?attrs=me vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/account/keysets vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 11983 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/users vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 17746 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/account?attrs=account-flags,counts,groups,me,user-flags vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 750 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 24460 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    GET /api/v1/vault/fbaratgeyux5gfp5rtf7i2gnye/items/overviews vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Loaded 347183 bytes vendor-464ee2d1969bc030f6c1.min.js:1378:213
    Failed to load vault:  RangeError: "invalid language tag: "
    Khttps://a.1password.com/app/js/app-d1b4c0fea254142da6c4.min.js:231:1loadOneVaulthttps://a.1password.com/app/js/app-d1b4c0fea254142da6c4.min.js:214:81 vendor-464ee2d1969bc030f6c1.min.js:1378:213 
    
  • robrob Agile Customer Care

    Team Member
    edited February 2019

    Interesting. Thanks, @KaPOWitsCHRIS!

    One more question for verification. Could you paste these two lines in your web console one at a time and tell me what you see? (Hit return after each one)

    navigator.language
    
    navigator.languages
    

    ref: b5/b5#4724

  • @rob so I've actually managed to resolve this myself. For some reason in my FireFox preferences > Language > Choose Language was empty, I added English UK, problem solved.

  • robrob Agile Customer Care

    Team Member

    Nice. I didn't realize it was possible for the preference to be empty. I assumed every browser just used the system's language or a default setting. But we'll get this fixed up so it doesn't happen for anyone else. Thanks, @KaPOWitsCHRIS!

This discussion has been closed.