To protect your privacy: email us with billing or account questions instead of posting here.

Previous account has been erased..

Options
Florisvanhoogenhuyze
Florisvanhoogenhuyze
Community Member
in Memberships

Hi guys,

I wanted to log into my account 30 min. ago and I simply can't any more. When I try to log in with my email it says it does no exist. And I've been using 1 password for a couple of years now with that email address. I can prove it because of all the previous emails you sent me before. Can you pls help me because it seems like I've now lost all my passwords.

Gr. Floris van Hoogenhuyze

1Password Version: 6
Extension Version: Not Provided
OS Version: macOs 10.13.5
Sync Type: Not Provided

Comments

  • Brian
    Brian
    1Password Alumni
    Options

    Hi there, @Florisvanhoogenhuyze !

    I'm sorry about the issues with logging in. It sounds like you may have been using a standalone license instead of a 1Password.com account. There are actually two different ways to use 1Password:

    • 1Password Accounts (Recommended): 1Password accounts offer a few benefits over standalone licenses. Some of these include automatic syncing, the ability to view and manage your data on 1Password.com, access to all of the 1Password apps, and more! 1Password accounts are a subscription-based service but are the recommended way to use 1Password.
    • Standalone Licenses (Advanced): Standalone licenses are a one-time purchase, but do not include some of the features that 1Password accounts have. Additionally, standalone licenses require you to be responsible for setting up your own syncing method, doing manual backups, and other complex features. Because of this, standalone licenses are only recommended for more advanced 1Password users.

    For more information on the differences between standalone licenses and 1Password accounts, I would recommend checking out this nifty knowledgebase article: https://support.1password.com/why-account/

    Do you know if you were previously syncing your 1Password data? If so, you can set up that same syncing service again to regain access to your data: https://support.1password.com/sync-options/

    If you're sure that you were using a 1Password.com account and are unable to sign in, feel free to send us a diagnostics report so we can take a closer look: https://support.1password.com/diagnostics/ — Make sure to include the specific error message(s) that you're receiving so we can properly diagnose the issue. Additionally, please make sure to send your email from the email address that you used to sign up for your account.

    Thanks, and feel free to let me know if you have any other questions or concerns!

This discussion has been closed.