Trying to sign into 1password.com and get the error message: Cannot sign in. not on the curve!

I am trying to sing into 1password.com and get the error message "Cannot sign in.
not on the curve!". I have entered my correct email, secret key and password.


1Password Version: 7.2.576
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:Trying to sign into 1password.com and get the error message: Cannot sign in. not on the curve!

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @kparkins1! I'm sorry for the inconvenience. Can you clarify for me: are you trying to do this in a browser? Or within 1Password 7 for Windows itself?

  • kparkins1
    kparkins1
    Community Member

    Within chrome.

  • Hi, @kparkins1.

    That error occurs for some users who signed up for an account with certain versions of Safari, macOS, or iOS. We’ve reported the issue to Apple, but since the issue affected keys that are saved in your account, we’ve developed a workaround to replace those keys.

    Visit https://start.1password.com/troubleshooting/user-keyset in Safari 11, sign in, and click “Regenerate Key Set”. Once you do that, you should be able to sign in using any browser.

    I hope that helps!

This discussion has been closed.