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Account recovery without Master Password

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nicollelouise
nicollelouise
Community Member
in Memberships

I have my emergency kit, but did not write down my master password. The master password I use for the desktop/ iPhone app is not correct. How do I go about recovering my account?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @nicollelouise: We don't have those, so it isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly. Please let me know how it turns out.

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