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HELP!! I lost the authenticator app and I can't log in to my 1Password account!

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KariAbarca
KariAbarca
Community Member
in Memberships

I can't log into my 1Password account, because I have two-step authentication enabled, which is configured with Authy (authenticator app). I restored my mac and lost the Authy configuration with 1Password, so I can't receive the verification codes. I paid for a membership for 1 year which is charged to my credit card. I need to recover my account or cancel the subscription. I have sent emails to support@1password.com and to support+urgent@1password.com and I still have not received a response. Please I really need help!!

1Password Version: 7.2
Extension Version: Not Provided
OS Version: OS X 10.14
Sync Type: Not Provided

Comments

  • Ben
    Ben
    Options

    Hi @KariAbarca

    This is an issue which we can only assist with via email. Our team is working through our emails as quickly as possible but I’ll see what I can do to expedite this request for you. Thanks!

    Ben

This discussion has been closed.