Backup Code for Two Step Authentication?
Dear members of this forum,
unfortunately I had to reset my smartphone. As I´m using the 2-Step Verification and I forgot to disable it in my 1Password account in advance I cannot gain access via the web-client again.
Is there a workaround by requesting a kind of backup or one time code like it is used by Google Authenticator? Does someone has a useful hint?
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Referrer: forum-search:two step verfication
Comments
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It looks like Jeff and Pilar were able to help you via email.
ref: CGR-93897-827
But in case it helps anyone else, even if you don't have access to the authenticator you setup for whatever reason, you could use a device that is already signed in, whether it’s one of the 1Password apps or a browser you’ve signed in with before. The code is only needed when signing into a new device/browser, so you could access your account on an existing device and disable it from there:
- Click your name in the top right and select My Profile.
- Click More Options on the left and select Turn Off Two-Factor Authentication.
From there, you can also re-enable 2FA to get a new TOTP secret and set it up again. Just be sure to save a backup somewhere safe this time.
Finally, several authenticator apps have backup and recover options. Authy is one example of an app that allows you to recover your 2FA codes if you lose your phone. You can find their instructions here:
But even if you don’t use Authy, it’s worth checking to see if your authenticator app has options available for recovery.
If you won't have access to the device where the authentication code is generated going forward though, and have no backups or an authorized browser to disable it, shoot us an email at support@1password.com and we'll do what we can to help. :)
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