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Lost two factor auth and need a reset

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jmvldz
jmvldz
Community Member
in Memberships

I recently received a new work laptop and also replaced my phone. I forgot to update Authenticator on my phone and now I am unable to log in to the 1Password website. I don't currently have access to my old work laptop.

Is it possible to temporarily disable two factor authentication?

My support number is #PPL-44257-354.

1Password Version: 7.2.1
Extension Version: Not Provided
OS Version: 10.13.6
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @jmvldz

    Our security team can assist with that, but only via email. I’ve flagged your email ticket for follow up by them. The team should be in touch soon. Thanks.

    Ben

  • jmvldz
    jmvldz
    Community Member
    Options

    Thanks Ben.

  • Ben
    Ben
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    You’re very welcome. If we can be of further assistance, please don’t hesitate to contact us.

    Ben

  • jmvldz
    jmvldz
    Community Member
    Options

    Actually, managed to get access to my old work laptop and was able to get in to my account there. Thanks again!

  • Ben
    Ben
    Options

    Great. I’ll go ahead and close the email ticket then. Thanks for the update. :)

    Ben

This discussion has been closed.