Login problems with HP Instant Ink

HP has gone and changed this website, https://instantink.hpconnected.com/us/en/ . First they made the login a two (2) page. Second, when 1Password enters the password the website changes it to some else and you cannot log in. If you do a copy and paste of the password, the website accepts it and you can log in.


1Password Version: 7.2.1
Extension Version: 7.2.1
OS Version: OS 10.14
Sync Type: 1Password.com

Comments

  • [Deleted User]
    [Deleted User]
    Community Member
    edited October 2018

    The fix to this problem was to delete all the information out of 1Password and then create new logins with new passwords.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @Steve_H,

    It sounds like you managed to get everything working again. Sometimes saving a new Login item does help, especially if the site has changed things up. If you run into any further issues with their new sign-in page please let us know.

This discussion has been closed.