My account is frozen and wants me to pay you but I already did


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Referrer: forum-search:My account is frozen and wants me to pay you but I already did

Comments

  • brentybrenty

    Team Member

    @jungwahler: Thanks for reaching out. I’m sorry for the confusion! What did you pay for exactly? Do you have a 1Password.com membership you're already subscribed to? Did you purchase a specific app version?

  • Brent:

    I paid an annual fee of 59.85 on 8/25/18

  • BenBen AWS Team

    Team Member

    Thanks @jungwahler. I see you also emailed us about this issue. As we may need to get into some personal details I think I'd be best if we continue the conversation via email. I'll be in touch shortly.

    Ben

    ref: AKT-92316-989

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