New computer sync

I synced my 1password account with drop box but am unable to edit or add new accounts. I have the license number but see no way to add it.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox
Referrer: forum-search:I have a stand alone account that I synced with drop box. However I still can't edit


  • MeekMeek

    Team Member

    Hey @rsisk1, I'm sorry to hear about the trouble! Let's figure out what is going on. I'd like to ask you to create a Diagnostics Report from each of your devices:

    How to send a 1Password diagnostics report

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum username so that we can link it up to this discussion.

    You should receive an automated reply from our BitBot assistant with a Support ID. Please post that ID here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.