30 days free? I got billed on Day 1.

My credit card got charged on Day 1 even though it says its free on the first 30 days.
I've contacted 1Password support immediately, emailed 3 times and no reply at all.
Consider how good the app is, the poor customer support is quite annoying.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • thightowerthightower T-Dog Agile's Mascot

    @steve123

    Please don't send multiple emails, as it can bump you to the back of the list, each reply causes the email system to change the received date. Making it look like you just sent in an email vs one earlier on. Its best to just wait on a reply from the staff. They answer tickets in the order received.

  • brentybrenty

    Team Member

    @steve123: We have nothing in the inbox from this email address, but if you'll post the Support ID you received here I'll be happy to take a look. :)

  • @brenty Hi, Thanks for reaching out. I used different email to sign up specific for forum.
    My support ID is #ZWI-94921-128.
    Thank you.

  • brentybrenty

    Team Member

    Thanks! I'll look into it and get back to you via email.

    ref: ZWI-94921-128

This discussion has been closed.