Recovered MP doesnt work

j2k3
j2k3
Community Member

Recovered my wife's MP. Able to sign in https://my.1password.com/signin?a=new ?. When trying use the 1PW icon in Firefox, reset MP doesn't work. Reset MP again (twice) with same result. What am I doing wrong?.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Recovered my wife's MP. Able to sign in to https://my.1password.com/signin?a=new ?. When trying to use the 1PW icon in Firefox, the reset MP doesn't work. Reset MP again (twice) with same result. What am I doing wrong?

Comments

  • j2k3
    j2k3
    Community Member

    Version: 1password7
    Extension: 4.7.3.90
    OS: 10.13.4
    Sync Type: unknown

  • j2k3
    j2k3
    Community Member

    attempted 1password 7 Help, Troubleshooting, Reset all 1password data.
    Request for MP fails with recovered MP

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @j2k3! Sorry for the delay in our response; we're currently working through a bit of a surge in support requests.

    I can't tell from just your description, but it sounds as if you may have reset her account, but not her native 1Password app. That's the reason the new Master Password isn't working; because 1Password for Mac is still expecting the old one. If you're not able to unlock 1Password for Mac anyway because of the forgotten Master Password, then just click Help > Troubleshooting > Reset all 1Password Data and the next time you launch 1Password it will be as if you're a brand-new user. Have your wife sign in using the new Secret Key and Master Password, and she should be back up and running. Let us know how that works for you. :)

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