Safari Extension V7 installed but not working

@harrismix: It sounds like you have an old 1Password extension and Safari installed. The extension can't be updated and won't work going forward. Please remove the extension, update Safari, and then restart your Mac.

@harrismix: Yeah, you need to update Safari, like I just mentioned. Please do that.

Awesome! You're welcome. Thanks for the update (pun sort of intended)! Glad to hear all is well for you now, but we're here if you need anything else. :chuffed:

@bhweiner: Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, browser, and extension versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

Find your version

The more information you can give, the better. For instance, have you enabled the extension in Safari Preferences? Thanks in advance! :)

@bhweiner - thanks! So, assuming you've either got a 1password.com membership signed in, or you've purchased a standalone license for version 7, that won't be the issue. When you say you've uninstalled and reinstalled the extension, what do you mean? In version 7.2 and above, the 1Password extension is part of the app and cannot be manually un/re-installed. Are you trying to install the older 4.7.3.90 extension? If you visit Safari Preferences > Extensions, what version of the extension do you see there?

@bhweiner: Starting with 1Password for Mac version 7.2 and Safari 12, we're using a Safari App Extension. This is part of the 1Password app itself. A separate extension does not need to be installed, and should not be. However, 1Password needs to be enabled in Safari Preferences > Extensions, as mentioned above. Did that work for you?

@bhweiner,

1. Uninstall the 4.7.3 extension from Safari
2. Ensure 1Password is in the root level /Applications folder (~/Applications will not work)
3. Restart your Mac
4. Open Safari's Preference window to the extensions tab
5. Is 1Password listed there?
6. click the checkbox to turn it on

@bhweiner: Thanks for checking. Please do the following:

1. Remove anything related to 1Password from Safari
2. Do a Spotlight search for 1Password, and drag any copies of the app to the Trash
3. Restart your Mac
4. Install a fresh copy of 1Password: https://1password.com/downloads/
5. Open Safari Preferences > Extensions and enable 1Password

Let me know how it goes.

@bhweiner - great! On behalf of brenty, you're quite welcome; glad he was able to help. :)

@AndyJG: Trial licenses do not exist, so I'm not sure we're on the same page there. Unfortunately without any details about your setup or what you're doing, we're going to just be grasping at straws here, and you'll just have to hope that we guess right or things will never work for you. As an alternative to that, if you'll tell me the actual OS, 1Password, browser, and extension versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect, I suspect we can do much better. ;)

Find your version

Thanks in advance! :)

Without any information, we may never know. But I'm glad to hear that you got things sorted out.

Hi there @bhweiner. I’m sorry for the trouble. We’ve recently updated our diagnostic tool to help us figure out cases like this. Could you send a diagnostic report (https://support.1password.com/diagnostics/) to support+roo@1password.com so I can check it out?

You can click on the report’s icon to show it in the Finder. Just send over the zipped one.

@bhweiner - :) :+1: