1Password Helper not running

The log-ins that are in my vault are not showing up on my extension within chrome. Sometimes the "helper not running" message will pop up, but not always. I can click on the 1Password extension icon, but it will only take me to the log-in page for the website, not input my email and password. The login is in my vault. I have tried deleting the extension, disabling the extension, uninstalling and reinstalling the 1Password program itself, and several other tricks I have seen online.


1Password Version: 7.2.617
Extension Version: 4.7.3.90
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @anita_raile,

    Thanks for writing in.

    I'm sorry you are having issues.

    First thing, can you open Chrome, right-click on 1Password to select Manage Extensions. Scroll down to the Permissions section and can you confirm 1Password has permissions to work on all sites? If not, please change it to On all sites and then restart Chrome, it should work.

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