Have to re-enter license key fairly often

I didn't used to have this problem, but for the last couple months, I have had to re-enter my license key into 1password, about once every couple weeks/month. It doesn't really correspond to beta update versions, it seems to happen fairly randomly

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • MikeTMikeT Agile Samurai

    Team Member

    Hi @burn123,

    Thanks for writing in.

    I'm not sure I understand. We don't have license keys for 1Password 7, what exactly are you seeing?

    Note that the license is installed into your Windows Credentials, are you using anything that resets Windows' credentials database?

  • burn123burn123
    edited January 2019

    @MikeT I guess just license is what I meant. I have to go back into my email every once in a while and download this

    I don't believe I'm resetting the credentials database, what would do that?

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @burner123,

    I have no idea, you're the first and only user that is reporting this.

    Is this a work computer where they may reset the profile every once in a while?

  • @burn123 license is stored inside Credentials Manager > Windows Credentials > 1Password 7 license. If you are suddenly in need to reenter it, I'd expect this record be missing.

  • I'll look for that being gone the next time it happens!

  • bundtkatebundtkate

    Team Member

    Let us know what you find, @burn123! :chuffed:

This discussion has been closed.