How can I replace the 1Password on my Mac Book Pro without losing data on other places

buchananian
buchananian
Community Member

My master password will not work on my Mac Book Pro but works everywhere else. I also have it on the web.


1Password Version: 7.0
Extension Version: Not Provided
OS Version: Mac os Mojave
Sync Type: dropbox
Referrer: forum-search:Master password not working on Mac Book pro (only) how can I replace this data

Comments

  • buchananian
    buchananian
    Community Member

    Help

  • Hi @buchananian ,

    It sounds like you still have a standalone vault left on your MacBook Pro after changing to an account. Did you change your Master Password on your account recently? If so, try the old one on your Mac. If that works, we recommend moving your items from your Primary vault into your Personal or other vault in your account. After that, delete the Primary vault. Then the Master Password you use for you account on the web, and your Mac will be in sync.

    If you have any questions on this, please let us know.

    Cheers,
    Kevin

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