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Created account, but system froze, I received no key. support ID is [#MKB-18882-376]

robertrivera
robertrivera
Community Member

I created an account via the 1password desktop client on MacOS. Something went array and I never saw my Secret Key, nor had I the chance to download my emergency kit.
 The 1password desktop client on MacOS, just hung and I never saw a Secret Key, nor had I the chance to download my emergency kit.

Obviously I can't sign in, without a key. What do I have to do, I have existing data from years using your product. I do not want to lose my data.

I have however received an email stating that the account is ready, but obviously I can't sign in.


1Password Version: 7 Mac App Store
Extension Version: 7.2.4
OS Version: OS 10.14.2
Sync Type: iCloud

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