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Switching back to an individual account

Grubhinho
Grubhinho
Community Member

Hi -
I am due to renew and want to switch from family back to an individual account, but as I started with an individual a/c it fails with an account exists error.
Unfortunately, having migrated the old a/c over, I don’t have my secret key, so can’t access the old account to delete/reactivate etc….
What can I do?


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