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Can't access account due to lost 2FA

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Jasuku
Jasuku
Community Member
in Memberships

): Hello! I changed phone recently and also been swapping around browsers on my desktop so I'm no longer on the original browser. I still have the desktop app I have access to (and the phone app, just not authenticator) but I can't login to new browsers. I have my emergency kit and I know my master password. Is this recoverable? Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • Corey_C
    Corey_C
    Community Member
    Options

    Hi there @Jasuku

    In your case, since it would involve speaking about private account details, I would suggest contacting our support team via email with your problem and they will be able to assist you further. https://support.1password.com/contact/.

    If you wish, you can post your Support ID here when you get it so we can more easily find your request.

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