all vaults disappear on Android restart

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bltierney
bltierney
Community Member
in Android

Every time my Android phone restarts, I loose all my data and have to resync from my.1password.com. This is very annoying. I confirmed I'm running the newest Android client. Anyone else have this problem?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • peri
    peri
    Options

    Hi @bltierney. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/102090/all-vaults-disappear-on-android-restart#latest
    • Your forum username: bltierney

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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