Vault names and login

I upgraded my account from a single to a family, and invited my wife. When she logs into to 1P now a) she has to use the all the details from the emergency kit everytime - she never gets prompted for just the master passord; and b) her name/photo do not appear in 1P as her - it all shows as me, which is really confusing.

This has been hell for over a month now and am getting no closer to a solution :-( Really regret switching to Family...


1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1password account

Comments

  • ag_anaag_ana

    Team Member

    Hi @Mister_Martyn2014!

    I’m sorry for the trouble. I will be happy to help you with this.

    a) she has to use the all the details from the emergency kit everytime - she never gets prompted for just the master passord;

    Is this happening in a browser or in a 1Password app?

    b) her name/photo do not appear in 1P as her - it all shows as me, which is really confusing.

    Is it possible that you uploaded your picture not just in your user account, but as the Families account picture too? This could explain why she is seeing your picture even if she is logging in to her own account.

    Looking forward to hearing back from you!

This discussion has been closed.