Authentication Codes Are Not Working?!

I use 1Password for my 2FA.

I both received this error on Gmail and Discord!

What's happening?! I don't have backup codes!


1Password Version: Not Provided
Extension Version: 1.14.3
OS Version: Windows x64
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Zeinfier,

    The 2FA used by Google Authenticator, supported in 1Password and covered by RFC 6238 uses the current time when generating the code. If your computer's clock is off by a certain amount it can mess with generating the code the server is expecting. Most computers are meant to synchronise with a time server but it's not that uncommon for things to get stuck. I would try toggling the use of the time server to make sure it's correct. If I ever need to do this myself I tend to manually adjust the current time so I know it's clearly wrong (just by a couple of minutes) so I know for certain when it has corrected itself.

  • [Deleted User]
    [Deleted User]
    Community Member
    edited April 2019

    Updating the time did fix it :)

    It seems my timezone wasn't correct.

    Thank you

  • kaitlyn
    kaitlyn
    1Password Alumni

    That'll do it! I'm glad littlebobbytables was able to help you out. Enjoy your weekend. :)

This discussion has been closed.