Safari Extension Missing (Not in Prefs -> Extensions)

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dvandelay
dvandelay
Community Member
edited June 2019 in Mac

I'm helping a friend with 1Password. The extension had shown in Safari (12.1.1) before, but now it's missing and I don't see a way of reinstalling.

Any suggestions?

Thanks,
Dave

1Password Version: 7.3.1
Extension Version: Not Provided
OS Version: MacOS 10.14.5
Sync Type: Not Provided

Comments

  • rudy
    rudy
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    @dvandelay,

    As of 7.2 there isn't a separate extension to install for Safari, its integrated directly into 1Password 7. The side effect of this is that the code signature of 1Password 7.app directly impacts us now. If the code signature on 1Password 7.app isn't valid, Safari will completely refuse to even display an icon in the preferences window to even indicate that it sees it.

    Your best bet to resolve this behavior is to try:
    1. restarting the computer (usually kicks Safari and pkd into reflecting the correct presence of the extension)
    2. if the code signature of 1Password 7.app is invalid then you may need to drag the app to the Trash and reinstall from https://1password.com/downloads or the Mac App Store

  • dvandelay
    dvandelay
    Community Member
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    Thanks, Rudy.

    Restarting didn't fix it, but we'll try reinstalling.

  • ag_ana
    ag_ana
    1Password Alumni
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    Thank you for the update @dvandelay. Please keep us posted :)

  • dvandelay
    dvandelay
    Community Member
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    I went over to my friend's place this morning and reinstalled 1Password.

    That did the trick.

    Thanks again, @rudy.

  • Lars
    Lars
    1Password Alumni
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    @dvandelay - great! On behalf of rudy, you're quite welcome -- glad he was able to assist. :)

This discussion has been closed.